1. Agreement to Terms
By accessing or using our website, scheduling services, or interacting with our communications platforms (including SMS, email, or chat), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our services.
2. Services Overview
Athena AI Marketing provides cosmetic and aesthetic services through in-office appointments. We offer digital scheduling, reminders, and marketing communications through secure platforms including GoHighLevel and Twilio.
3. Communications Consent
By providing your phone number or email, you consent to receive automated messages (SMS/email) related to appointments, offers, and service updates. Message and data rates may apply. You may opt out at any time by replying “STOP” to SMS or unsubscribing from emails.
We use Twilio and GoHighLevel to manage communications securely and efficiently. These services are HIPAA-compliant where applicable.
4. HIPAA Compliance and Patient Privacy
We are committed to protecting your Protected Health Information (PHI). All personal health-related data submitted through our website, forms, or communication channels is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA).
We implement appropriate safeguards, including secure hosting, encrypted transmissions, and staff training to protect PHI.
5. Use of Our Services
You agree to use our services only for lawful purposes. You may not:
Impersonate another person or submit false information
Attempt to breach our security systems
Use our services in any way that violates federal or state regulations
6. Appointment and Payment Policies
Appointment bookings may require a deposit or full payment depending on the service. No-show and cancellation policies apply and will be communicated during booking.
7. Intellectual Property
All content on our site and in our communications (including branding, images, and copy) is owned by [Med Spa Name] or licensed appropriately. You may not use, copy, or distribute without permission.
8. Limitation of Liability
We do our best to provide secure and reliable services. However, we are not liable for any direct, indirect, or incidental damages resulting from:
Service disruptions
Miscommunications
Unauthorized access due to factors beyond our control
9. Third-Party Services
We utilize third-party tools including GoHighLevel (CRM and automation) and Twilio (communication) to deliver our services. These vendors maintain compliance with applicable privacy and security regulations, including HIPAA where required.
10. Updates to These Terms
We reserve the right to modify these Terms at any time. Updates will be posted on our website with a new effective date.
11. Contact Information
For questions or concerns regarding these Terms, please contact:
